Q: How do I edit my profile?

We encourage you to fill out your profile so that others can search and filter to find you. It also helps the Center team do a better job providing you what you want and need.

-Click on “My Stuff” on the top of any page

-Find and click on “Profile”

-Look for the “Actions” box on the right of the page

-Click on “Edit Profile”

-Review the “Help with this form:” section to the right of the screen so you understand what to fill in and which fields are visible to CIO members

-Fill out all of the required and optional fields relevant to you

-Pay special attention to the following fields as they may affect your member experience:

-Show/Hide Name — If your name is hidden, your Jasminlive username will show in its place

-Show/Hide Email — This defaults to hide. If you choose to show your email, it may show in a public area on the site

-Would you like to receive the monthly eZine?

-Would you like to receive Center emails & announcements?

-Scroll to the bottom of the page and select “Save”

Q: How do I post or edit a photo?

Photos with higher resolutions tend to display more clearly on the site. Most photos render pixilated on the upload. We encourage you to upload it anyway. You can always change or remove it later.

-Click on “My Stuff” on the top of any page

-Find and click on “Profile”

-Look for the “Actions” box on the right of the page

-Click on “Change Photo & Avatar”

-Click on the gray avatar image or the photo you want to replace

-Select “Choose a file” then navigate to the image on your computer

-Then select “Upload” and “Continue”

-To adjust what will show on the screen, drag and drop the square that shows on the page

-NOTE: The aspect ratio is wider than it is tall; this is a function of the platform

-Select “Crop photo” once you are satisfied with what you see in the right hand image

-Choose your avatar. The Avatar is the image that will show when you post to a discussion or to the library. You can either leave it as it is, or crop it, then select “Finish”

Q: I know my password but I want to change it; can I do that?

-Click on “My Stuff” on the top of any page.

-Find and click on “Profile”

-Look for the “Actions” box on the right of the page

-Select “Change Password”

-Enter your new password two times

-Select “Save”

-Remember your new password so you can log in next time

Q: I forgot my password. How do I retrieve it?

Use the password reset form and an email will be sent to you. You will have 72 hours to update your password on once the email is sent. If you are still having issues with logging in, please contact us.

Q: Who can see my profile?

You can see your own profile and CIO Members also have access to view the portion of your profile that is visible. You can see the list of fields visible to CIOs by editing your profile and viewing the “Help with this form:” box on the right of the page. There are other members of the Center because we recognize that having an ecosystem of members to support CIOs will provide a richer experience for CIO members but these other members do not have access to the Member Directory. This means unless members are CIOs, they do not have access to see your profile.

Q: What happens if I choose to show my email?

There is a private message option available for CIO Members. This allows CIOs to contact any member of the Center via the private messaging system. In addition, you may choose to display your email address. This allows any member to email you directly. If you choose to display your email, there is a possibility that it could be displayed in public areas of the Center site. You will notice that on every overview page, there is a box labeled “recent content”. Whenever a person posts to a discussion or posts a document in our library, their name shows up as the author of the document or discussion post. If you roll your icon over the name of the author, a mini profile of that person pops up. If you choose to display your email address, it will show in this box. If you post to the Member-To-Member, Executive Education, Career Center, and Research & Perspectives spaces (but not in any of their sub-spaces), your profile, and thus your email address will display on the Overview page, which is available to the public, including guests and members who have not logged in. If you would like to change this feature, you can update your email display option by editing your profile.

Q: How do I find other members?

Note: Only CIO Members have access to the “Member Directory”. If you are a CIO, have access to the “Member Directory”, and know a member’s name, you can search on the member’s name. You can also search on a Live Sex Chat company, title, location, as well as expertise and interests. To find members, click on the “Member Directory” on the top of any page to get to a list of all Center community members. You can Search or you can Filter for members. You can see exactly how both of these features work in the Video Tutorial as well.

Searching Members:

1. Once you’re on the Member Directory page, look for the “Search People” button on the right of the page

2. Using the “Search People” box, you can search on first or last name, company, title, location, as well as expertise and interests

3. Once you have searched, you can also use the filter options to narrow your results further

Filtering Members:

1. Once you’re on the Member Directory page, look for the “Filter this list” option on the right of the page

2. You can filter on one option or you can filter on several options:

– By First Letter of first name, last name, or username – Note that this will render results for all 3 fields at the same time

– By City

– By State or Province

– By Country

– By Industry

– By Tags

3. You can see what you have filtered on and adjust those filters by clicking on the x on any of the filters located just above the filtered results. You can also clear all filters by clicking on “Clear” to get back to a full list of members.

Q: How do I contact other members?

It is easy to reach out to any member of the Center community. First, navigate to the profile of the person who you would like to contact. To the right of the page, there is an “Actions” box. Select “Send private message” and then write your message. The note stays within they Center community but the member to whom you are reaching out will receive a notification that he or she has received a private message. That person then has the opportunity to respond. Only CIO Members has access to initiate conversations. Members who are not CIO Members can only interact with CIO Members if that CIO Member has reached out to him or her first.

Q: Where did the Center get the image on the Blog overview page?

The Center found the image on the Smashing Magazine site. Smashing Magazine delivers useful and innovative information to Web designers and developers. The magazine’s aim is to inform readers about the latest trends and techniques in Web development. The RSS icon on the Center Blogs Space was created by Dirceu Veiga of Brazil and first published on Smashing Magazine in April 2008.

Q: How do I participate in the Mentor Program?

The Mentor Program is for CIO members only. It provides CIOs with direct connections to peers in organizations spanning multiple industries, sectors, and countries. For further information on the Mentor Program please see:

The Mentor Program – About

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The Mentor Program – Introduction

Q: How do I post an article or other content on the site?

First, please confirm that you have copyright to the article you plan to post. You do not need permission to post a link to an article.

1. Find and navigate to the appropriate space in which you would like to post the content. For those who are not CIO members or Center partners, you can post your content in the Member to Member space

2. Look for the green “Actions” box at the right of the page and select “Post to library”. For Uploads: If you have an article to upload select “Upload a file”. You may now upload the article by browsing to the article on your computer. You can edit the title once you’ve uploaded your article. For Links: If you want to link to an interesting article, select “Write a new document”.

3. We encourage you to write a summary of the article so that other members can get an idea of what the article is about. In addition, we encourage you to list both the authors of the article and the publisher.

4. Next, fill in the appropriate tags. We have tagged all of our content with category, author(s) and publisher. (Use spaces to separate tags; use an underscore to combine the words in multiple-word tags)

5. In the collaboration section, select yourself as the editor unless you want others to be able to edit the article.

6. If you want help formatting the article once it’s posted just email us.

The Center team reviews all content on the site after it has been posted. We do not pre-moderate content, however, we will review and update all content so that is properly identified and so that other members can find it. We will only remove content that is posted without proper publishing permissions, violates Member Guidelines or if it is clearly not valuable for other members. If you have questions about relevant content or you want us to post content for you, please email us

Q: How do I make edits to an article?

Some library articles are meant to be added to and edited by members. Find and navigate to the appropriate space in which you would like to add to or edit the content. Look for the green “Actions” box at the right of the page and select “Edit document”. The page will refresh and the document will become editable. Add to or edit the document using the box provided as well as the editor tools at the top of the box Select “Publish” to save your work after.

Q: How do I comment on an article, white paper, link etc. in the library?

We want you to give us your thoughts and feedback on the articles posted to the Center community. It helps the Center and others in the community think about ideas more broadly, helps them know why the article is valuable, and why they should read it. It is easy to post your thoughts. At the bottom of any library posting, there is a place for you to add your comments.

1. Scroll to the bottom of the page and select “Add a comment”

2. A box will be provided to you for you to add your comment

3. Once you have written your comment you can “Preview” and “Post” that comment

Q: How do I rate content?

The Center spends significant time finding articles and information we think you will find valuable. In order to let the Center team know and to let other members to know what you think about any article or other content on the site, it only takes a moment to provide your rating. At the bottom of each article are two sets of five stars. The first set is the community rating, the second set is your rating. Simply hover over then select the number of stars you would like to give the article. The stars correlate to a ranking.

One star = Poor One star

Two stars = Below Average Two stars

Three stars = Average Three stars

Four stars = Above Average Four stars

Five stars = Exceptional

Let the members know your opinion, it will help other members find valuable content and it will help the Center team make sure we are delivering what you want.

Q: How do I start a discussion?

There are many areas to start a discussion but we suggest posting in the area that makes the most sense.

1. First, navigate to the area that best matches the topic of your post

2. Next, click on the discussions tab

3. Look for the “Actions” box on the right of the page and click on “Start a discussion”

4. Create a compelling and descriptive title

5. Add the discussion content

6. We also encourage you to tag your discussion with the appropriate tags. (Use spaces to separate tags; use an underscore to combine the words in multiple-word tags)

7. “Post” your message

We encourage you to select “Receive email notifications” in the “Actions” box for any thread you start. That way, you’ll be notified via email of any responses.

Q: How do I respond to a discussion?

Once you find a discussion in which you want to participate, click “Reply” on the original post or any of the replies.

Q: What is a tag?

Wikipedia describes a tag as a “non-hierarchical keyword or term assigned to a piece of information”. Tags can be associated with any content including discussions, documents and other pages. Both the Center team as well as any CIO member can tag content. If you want a more detailed description on tags, visit Wikipedia’s description. You can see all of the tags on our site in the Center community tag cloud.

Q: How do I tag content?

When you’re adding new content, you can fill out the “Tag” section just above the “Publish” or “Post Message” button. (Use spaces to separate tags; use an underscore to combine the words in multiple-word tags)

Q: How do I receive notifications when someone responds to one of my discussion posts?

Once you have posted your discussion, select “Receive email notifications” in the “Actions” box on the right of the page. You can receive notifications on any discussion or library article. If you would like to stop receiving emails, select, “Stop email notifications” on that page or on your profile.

1. Click on “My Stuff” on the top of any page

2. Find and select “Profile” from the dropdown menu.

3. Just below your name on the left side of the screen, you will see a series of tabs. Select the “Email Notifications” tab.

4. On this tab you can select and remove any of your email notifications.

Q: I see that I can “Follow this space”. How does that work?

If you follow a space, or a discussion area, it makes it easier for you to navigate to that area once you have logged into the Center site. When you select “Follow this space”, you can quickly navigate to the space once you have logged in by selecting “My Stuff” at the top of any page then navigate to “Spaces”. In essence, following a space allows you to quickly navigate to spaces of interest to you.

Q: I know about a great event that’s perfect for CIOs; how can I get the event up on the site?

Send us an email with your contact information, details of the event and a bit about why it’s relevant to our CIO members. We will review the event for relevance to the CIO members and post the event information if it is relevant.

Q: How do I stop receiving emails from the Center?

There are two types of emails you could be receiving from us. First, you may have set up automatically generated email notifications alerting you to changes on the Center site. You can update these notifications by visiting your profile.

1. Click on “My Stuff” on the top of any page

2. Find and select “Profile” from the dropdown menu

3. Just below your name on the left side of the screen, you will see a series of tabs. Select the “Email Notifications” tab

4. On this tab you can select and remove all of your email notifications

If you would like to stop receiving the monthly eZine or if you would like to stop receiving emails about Center events and activities, edit your profile.

1. Click on “My Stuff” at the top of any page.

2. Find and select “Profile” from the dropdown menu

3. Look for the “Actions” box on the right of the page

4. Select “Edit profile” from the list

5. Find the questions “Would you like to receive the monthly eZine?” And “Would you like to receive Center emails & announcements?”

6. Update your preferences

7. Scroll to the bottom of the page and select “Save”

Once your preferences are updated, we will update our records with your preferences.